FAQ

FAQ

How do I pay my rent?
You can pay your rent online using your Tenant Web Access portal, or by downloading the mobile app on Google Play Store or Apple App Store. If you wish to mail in your rent payment, please send it to our corporate office at 5201 East River Road Suite 308, Fridley, MN 55421.
When is my rent payment due?
Rent payments are posted online and due on the 1st of every month. Residents have a 5 day grace period, and all rent payments must be submitted or postmarked by the 5th of every month. Late rental payments are subject to a late fee.
How do I put in a service request?
Residents can use their Tenant Web Access portal to submit service requests, or by downloading the mobile app on Google Play Store or Apple App Store. Please provide your building and apartment number, and details of the service requested.
What if I have an after hours emergency?
KRC does have on-call emergency service technicians. If there is an emergency, please call our corporate office number 763-572-9400 and follow the prompts.Please use the emergency service ONLY if your situation requires immediate attention.
When is my Notice to Vacate due?
As your lease term expires or anytime thereafter, you may provide your proper Notice to Vacate. You must submit a written Notice to Vacate to Kleinman Realty Co. at least two full calendar months less one day as indicated on your lease.
I have a question regarding my lease.
We’d be happy to answer your questions regarding your lease! You can use our Contact Us form, call our office at 763-572-9400, or reach out to your Rental Manager directly.
How long has Kleinman been in business?

Keinman was established in 1930, almost a century in business in Minnesota.

What types of properties do you manage?

We manage Class-A, Class-B and Class-C market-rate apartments and student housing across Minnesota.

Are you licensed and insured?

Yes we are licensed and insured.

What types of properties do you manage?
  • Kleinman is proud to be one of only five firms in Minneapolis—and the only third-party multifamily residential firm—to hold the prestigious AMO® (Accredited Management Organization®) designation from the Institute of Real Estate Management (IREM).
  • The AMO® accreditation is the highest mark of distinction for real estate management companies. Awarded by the Institute of Real Estate Management (IREM), it recognizes firms that demonstrate superior performance, professional ethics, financial integrity, and operational excellence.
  • To qualify, a company must meet rigorous criteria—covering everything from leadership experience and accounting standards to ethical conduct and client satisfaction—and must employ at least one Certified Property Manager (CPM®) designee. At Kleinman most of our Portfolio Managers are CPM®s.
  • Earning this credential means that Kleinman doesn’t just manage properties—we uphold the highest standards in our industry.
What makes Kleinman different from other property management companies?
  • 95+ years in business
  • AMO®-accredited (only 12 firms in MN)
  • CPM certified® Portfolio Managers
  • 97.5% average occupancy across portfolio (as of Q3 2025)
  • 24-hour average response time for tenants
  • 24-hour average unit turnovers
  • 25k monthly visitors to krcapartments.com (30% of all rentals sourced there)
  • 5 star rating on Google Reviews (as of Q3 2025)
  • Approximately 80% of maintenance issues resolved in-house

Approximately 15-year average management tenure — many team members with us for decades

What is the smallest and largest property size you’ll manage?

We like to review each property on a case by case basis. We typically bring on multifamily assets that are 40+ units, but sometimes we’ll consider partnering with owners that have smaller properties if it’s an area we’re really prominent in or it’s an area we’re interested in growing in.

How many properties do you currently manage?

Kleinman currently manages over 6000+ units across 170+ properties. All of our properties are located in Minnesota, with a majority spreading across the Twin Cities metro area.

What services are included in your management fee?
  • All of  the typical services:
  • Leasing
  • Renewals
  • Marketing Plans
  • Rent Collection
  • Eviction Management (excludes any legal fees)
  • Maintenance Coordination
  • Property Tax Review and Appeals (excludes any legal fees)
  • Insurance Review and Quoting
  • Capital Project Planning
  • Apartment Turnovers
  • Renovations
  • Budgeting & Forecasting
  • Payroll Management (excluding direct costs)
  • Accounting & Bookkeeping
  • Community Management
Do you handle leasing, marketing, and renewals?

Yes, we handle leasing, marketing and renewals. Leasing and renewals are included in our management fee.

Do you coordinate maintenance and repairs?

We coordinate all maintenance and repairs and typically we can take care of them with our in-house teams, saving our clients time and money.

How does your 24/7 in-house maintenance team work?

Our in-house maintenance team includes more than 40 skilled service technicians who work Monday through Friday from 8:00 AM to 4:30 PM. To ensure around-the-clock coverage, technicians rotate through a 24/7 on-call schedule.

Do you assist with capital improvement planning or renovations?

Yes. We help strategize, plan and oversee all capital improvements and renovations.

How do you ensure legal and regulatory compliance?

We work closely with our dedicated legal counsel to ensure full compliance with all federal, state, and local housing laws. In addition, our team actively participates in industry organizations such as the Minnesota Multi Housing Association and the Institute of Real Estate Management to stay current on evolving regulations, best practices, and legislative changes that impact our properties and operations.

Do you offer an after-hours emergency response?

We have a 24/7 in-house maintenance team to service any maintenance related emergency issues.

What property management software or technology do you use?

We have an extensive tech stack that includes proprietary software as well as industry-leaders like RentManager, which is the most established, robust and well known property management software. We also incorporate the responsible use of Artificial Intelligence (AI) to increase efficiencies, reduce human error and save our clients money.

Do you use Artificial Intelligence (AI) in your operations?

Yes, we have developed proprietary AI tools to increase efficiencies, reduce human error and save our clients money.

How often will I receive financial statements or reports?

Owners receive monthly financial statements. In addition, some owners choose to have realtime online access to their financials through the Rent Manager Owner Portal.

What kind of reports do owners receive (P&L, rent roll, variance analysis, etc.)?
  • Kleinman provides comprehensive financial reports once a month. Property owners are able to view live financial reporting through Rent Manager if they choose to opt for that service access. Examples of reports we provide are:  

    • Profit & Loss (P&L) Statement: Summarizes income and expenses over a period, highlighting profitability.​
    • General Ledger: Offers a detailed record of all financial transactions, categorized by account.​
    • Aged Receivables: Displays outstanding tenant balances, categorized by the length of time an invoice has been outstanding.​
    • Charge Detail: Breaks down charges applied to tenants, including rent, fees, and other costs.​
    • Delinquency Report: Identifies overdue payments and helps in managing collections.​
    • Budget Reports: Compares actual financial performance against budgeted figures, aiding in financial planning.​
    • Tax Forms:  Generates IRS 1099 forms for vendors and owners, facilitating tax reporting.​

Nearly any report an owner may require can be provided, including custom reports.

How are owner funds handled and protected?

Owner funds are held securely in dedicated checking accounts. We maintain strict internal accounting controls to protect client funds. Additional details can be discussed during an initial call.

Can I access my property’s financial data online?

Yes. Many owners choose to have secure online access to their financials via the Owner Portal.

How do you handle budgeting and expense control?

Our portfolio team prepares annual operating budgets and monitors income and expenses throughout the year. We work closely with owners to align the budget with their financial goals and performance expectations.

How do you help reduce costs and improve NOI?
  • We focus on both revenue optimization and expense control, including:

    • Advanced lead and leasing tracking systems to maximize occupancy
    • Market rent analysis to ensure rents reflect current competitive levels
    • Utility bill-back programs for water, sewer and trash
    • Strict applicant screening to protect income and minimize bad debt
    • Bulk contract negotiations for services such as trash, pest control and insurance
    • Preferred vendor pricing due to our portfolio scale

These practices help increase revenue while managing operating costs effectively.

What is your management fee structure?

We charge a small percentage of collected rent revenue on a monthly basis as collected. The fee varies slightly according to property type, size, condition and location.

Do you charge a leasing and/or renewal fee?

No leasing commission, no renewal fees, no hidden transaction fees.

How do you market vacancies and find qualified residents?

We market our vacancies through a mix of digital and traditional channels to reach a broad pool of qualified renters. This includes listings on major ILS platforms, targeted paid search and social media ads, our KRC Apartments website, and on-site materials like signage, banners, and flyers. We also see strong engagement through resident referrals, which continue to be a valuable source of new residents. All leasing leads are processed through our in-house leasing team, avoiding expensive leasing commissions.

How do you screen prospective tenants?

Every applicant at Kleinman goes through a consistent and thorough screening process. We review income, rental history, and credit history, and conduct a criminal background check to ensure all residents meet our qualification standards. Our full rental application policy is available on the KRC Apartments website here for transparency and reference.

What is your average occupancy rate?

As of Q4 2025, we’re 97.5% occupied on average.

How do you handle lease renewals and rent increases
  • Lease renewals and rent adjustments are managed by our dedicated in-house team. We do not charge renewal fees to our clients.
  • Rent increases are carefully evaluated by our Portfolio Manager team, in collaboration with our marketing team and on-site property managers. Together, we analyze market trends, identify opportunities for growth, and ensure our pricing remains competitive for owners while continuing to offer strong value for residents.
Do you handle evictions?

At Kleinman, we understand that evictions are a last resort, but when they become necessary, we manage the process from start to finish with precision and care. Our team is well-versed in Minnesota’s landlord-tenant laws and ensures every step is handled in full compliance with state and local regulations. We coordinate with legal counsel when needed and follow all required notices, filings, and timelines—protecting our clients’ interests while maintaining fairness and professionalism throughout the process.

How do you maintain tenant satisfaction and retention?

Resident satisfaction and retention start with being present and responsive. Most of our staff are local and on site, allowing us to address concerns quickly and in person. We aim to deliver five-star service in every interaction and resolve issues promptly and professionally.

We also utilize resident survey and review programs to gain transparent feedback - celebrating what’s working well and identifying where we can improve. This consistent communication and accountability help us maintain high resident satisfaction, strong renewal rates, and long-term stability across the portfolio.

How often will I hear from my property/portfolio manager?

As often or as minimal as you’d like. If you’re a hands-off client, we like to connect at least one time per month. If you like to be more involved, we can establish a phone call or email update every other week.

Will I have a dedicated point of contact?

Yes. Your property will be assigned a dedicated portfolio manager that will be your point person for all of your needs.

How involved do I need to be in day-to-day operations?

Ideally completely hands-off if that’s the kind of partnership you are looking for. We work best with clients who trust us as experts and we check in every couple of weeks to make sure we’re aligned and can share updates.

Can I choose which vendors you use for maintenance or improvements?

We have a long-standing history with our vendor partnerships, but we’re always happy to meet and assess any vendor you would like to work with or bring on with your property.

What does the onboarding process look like if I switch to Kleinman?

We’re experts on onboarding - we’ve done it many times. Onboarding can take anywhere from 30-90 days depending on the property size and intricacies of the property itself. We handle the entire process and walk you through step by step.

How do you transition from another management company smoothly?

We’ve refined our transition process over decades of experience to make it as seamless and stress-free as possible. From the moment you choose Kleinman, our team takes the lead—coordinating directly with your outgoing management company to ensure nothing falls through the cracks. We handle the details, maintain clear communication, and make sure your residents experience a smooth handoff without disruption. Our proven process minimizes downtime, protects your financials, and gets your property operating efficiently under our care right away. Don’t worry, we’ve done this successfully countless times.

How long does it take to get started?

Onboarding can take anywhere from 30-90 days, depending on the property size, location and details involving current management whether it’s self-managed or under third-party management.

How do I request a property assessment or management proposal?
  • Send us an email or contact our office. We’ll need the following items from you:
    • Property Address
    • Trailing 12 month P&L
    • Information on recent capital improvements or deferred maintenance.

Proudly AMO® Accredited

Kleinman is one of only five firms in Minneapolis—and the only third-party multifamily management company—to earn the AMO® (Accredited Management Organization®) designation from the Institute of Real Estate Management (IREM). It’s the industry’s highest mark of excellence in property management.

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