Kleinman | Frequently Asked Questions

FAQ

How do I pay my rent?

You can pay your rent online using your Tenant Web Access portal, or by downloading the mobile app on Google Play Store or Apple App Store. If you wish to mail in your rent payment, please send it to our corporate office at 5201 East River Road Suite 308, Fridley, MN 55421.

When is my rent payment due?

Rent payments are posted online and due on the 1st of every month. Residents have a 5 day grace period, and all rent payments must be submitted or postmarked by the 5th of every month. Late rental payments are subject to a late fee.

How do I put in a service request?

Residents can use their Tenant Web Access portal to submit service requests, or by downloading the mobile app on Google Play Store or Apple App Store. Please provide your building and apartment number, and details of the service requested.

What if I have an after hours emergency?

KRC does have on-call emergency service technicians. If there is an emergency, please call our corporate office number 763-572-9400 and follow the prompts.Please use the emergency service ONLY if your situation requires immediate attention.

When is my Notice to Vacate due?

As your lease term expires or anytime thereafter, you may provide your proper Notice to Vacate. You must submit a written Notice to Vacate to Kleinman Realty Co. at least two full calendar months less one day as indicated on your lease.

I have a question regarding my lease.

We’d be happy to answer your questions regarding your lease! You can use our Contact Us form, call our office at 763-572-9400, or reach out to your Rental Manager directly.

What Property Management Software do you use?

We use Rent Manager as our property management software. We are able to give property owners access to their reporting through their own Rent Manager log in.

What Customer Relationship Management do you use?

We use a Customer Relationship Management (CRM) software and lead tracking system made for the multifamily housing industry. It helps our leasing teams work smarter and lease faster, keep organized, optimize advertising spend, and give better service to future residents.

What kind of financial reports will I receive and how often?

Kleinman provides comprehensive financial reports once a month. Property owners are able to view live financial reporting through Rent Manager if they choose to opt for that service access. Examples of reports we provide are:
- Profit & Loss (P&L) Statement: Summarizes income and expenses over a period, highlighting profitability.
- General Ledger: Offers a detailed record of all financial transactions, categorized by account.
- Aged Receivables: Displays outstanding tenant balances, categorized by the length of time an invoice has been outstanding.
- Charge Detail: Breaks down charges applied to tenants, including rent, fees, and other costs.
- Delinquency Report: Identifies overdue payments and helps in managing collections.
- Budget Reports: Compares actual financial performance against budgeted figures, aiding in financial planning.
- Tax Forms: Generates IRS 1099 forms for vendors and owners, facilitating tax reporting.

How many properties and units do you currently manage?

Kleinman currently manages over 5700+ units across 170+ properties. All of our properties are located in Minnesota, with a majority spreading across the Twin Cities metro area.

How do you ensure compliance with fair housing and local landlord-tenant laws?

We work closely with our legal counsel and consult regularly with industry professionals to stay up-to-date on fair housing regulations and local landlord-tenant laws. Additionally, we conduct extensive training for all employees to ensure that our team not only understands the laws but applies them consistently and fairly in day-to-day operations.

What is your rental screening process?

Kleinman utilizes a comprehensive and robust screening process for each applicant. This evaluation consists of income verification, credit history analysis, criminal history analysis, and rental history verification. You can view all of our rental criteria on our KRC Apartments website here.

Smarter Property Management

Your property deserves more than just management—it deserves a thoughtful, personalized approach with a team dedicated to building strong, vibrant communities. Whether you're looking to fill more units, improve efficiency, or simplify maintenance, Kleinman is here to make it happen.

📍 5201 East River Road, Suite 308, Fridley, MN 55421

📞 763-572-9400

95 years of expertise, modern solutions, and seamless management—maximizing value, minimizing hassle. Let’s build something great together.

Kleinman is an equal housing opportunity provider. Kleinman does not discriminate on the basis of race, color, creed, national origin, religion, sex, gender identity, marital status, sexual preference, familial status, status with regard to public assistance, disability or any other protected status. Kleinman will review any complaint by any tenant/applicant who feels they have been treated unfairly or has been subject to discrimination by a Kleinman agent or employee.